Returns & Exchange Policy

Returns / Exchange Policy

We do not accept returns nor provide exchanges as our products are food items and cannot guarantee the safety of our product outside our control.

I received damaged bottles, what do I do?

We strive to protect your order for and during the shipping process. If an order has been damaged, we ask that you provide a picture of the damaged items to be submitted to papasolissauces@yahoo.com. Once received, we will replace only the quantity damaged with no additional charges or you may receive a refund for the damaged quantity upon request.

My package is lost. What happens now?

We provide a Tracking Number at the time your order is shipped so you can keep up to date on its journey. If for some reason, you have not received your order 2-3 days after Expected Date of Delivery, contact us at papasolissauce@yahoo.com or call 833-725-7248 to begin an Inquiry Request.